Return Policy

• Returns must be in original, unworn condition, with no stains, defects, pet hairs, smells, or any signs of wear or use. All original tags must be attached.
• Returns must be delivered back to us within 15 calendar days from the date your order was delivered. Returns received after 15 calendar days will be refused. You are responsible for return shipping charges.
• Shipping charges are non-refundable.
• We are not responsible for returned shipping costs, lost or stolen packages.
• We do not provide return labels.
• All sale, clearance, and discounted items are FINAL SALE.
• Jewelry, hair accessories, swimwear, bodysuits, and similar items are FINAL SALE.
• Permanent jewelry and charm bar purchases are FINAL SALE.
• If the return meets all return policy criteria stated above, a store credit will be issued or you may do a one-time exchange of your item for an item of equal or less than value. We do not issue refunds to the original form of payment.
  

To initiate a return, please use our Contact form and include your name and order number. Please note that all returns require prior approval. Any refund requests sent without approval will be rejected.

Please allow up to 5-7 business days for your return to be processed. Once your return is processed you will receive an email notification.

Excessive/multiple returns per month are prohibited and are subject to a 20% restock fee.

If you have received a defective item please contact our customer service team by email within 3 business days of delivery. Please include your first and last name, order number, items name, and photo of the defect in the email. If you contact us outside of the 3 business day window the item does not qualify for replacement or return.

Orders cannot be changed, modified, or canceled after checkout.

Policy Updated and Effective December 1, 2021